Refund, Return, and Replacement Policy
Fundegnp – Your satisfaction is our priority.
At Fundegnp, we prioritize customer satisfaction by offering a transparent refund, return, and replacement policy. This policy outlines the terms and conditions for the digital products and services available on our platform, including game top-ups, gift cards, streaming subscriptions, software, and utilities.
We strongly encourage our customers to thoroughly review product details before making a purchase, as some categories are non-refundable or have specific conditions for replacement. Please read this policy carefully.
1. Non-Refundable Categories
1.1 Games Top-Up, Gift Cards, Utilities, Design, and Software
All purchases under the categories of Games Top-Up, Gift Cards, Utilities, Design, and Software are strictly non-refundable. Once the product is delivered (which is often instant for digital goods), refunds are not possible.
- Games Top-Up: Products are directly delivered and used, making refunds impractical.
- Gift Cards: Prepaid items, once purchased, are immediately redeemable and non-refundable.
- Utilities, Design, and Software: Once delivered, these digital tools cannot be reclaimed or canceled.
2. No Refund for Wrong Orders
It is the customer’s responsibility to place the correct order. Fundegnp does not offer refunds for incorrect orders placed by the customer. We highly recommend that before finalizing any purchase, customers carefully verify all details (product type, specifications, and terms).
If you mistakenly purchase a wrong product, contact our support team. While we cannot offer a refund, we may explore possible solutions like providing usage guidance or upgrading the product if applicable (subject to terms).
3. Replacement Policy
3.1 Products with Replacement Warranty
Some products come with a replacement warranty, which will be clearly stated on the specific product page. This warranty is valid until the product’s stated expiration or validity period. Customers are entitled to a replacement if there is a valid issue (e.g., technical problem or invalid code).
3.2 Replacement Availability and Timeframe
The timeframe for replacements is subject to product availability and can range from 1 to 30 days. We strive for quick processing, but vendor delays may occur.
Crucial Refund Eligibility: If we are unable to provide a replacement within 30 days of your request, you are eligible to request a refund. The refund amount will be prorated by subtracting the days the customer has already used the product from the total amount paid.
4. Non-Refundable Streaming Services
The Streaming category includes services like Netflix, Spotify, Amazon Prime Video, Hotstar, YouTube Premium, and similar digital services.
All purchases for streaming services are strictly non-refundable.
Once a subscription is activated (often through accounts or access codes), it cannot be reclaimed or canceled. Therefore, refunds will not be offered for any reason, including dissatisfaction with content, service, or personal circumstances.
5. Changes from Original Providers
Fun Deg provides services by purchasing from the original sources. However, in the case of any changes made by the original service provider (e.g., Netflix, Spotify, etc.), Fundegnp will not be held liable for any refunds or replacements.
- Changes to content or availability by the original provider.
- Price increases, policy changes, or termination of services by the original provider.
- Changes to terms of use or accessibility due to geographic restrictions or platform updates.
6. Refunds Processed to User
In cases where a refund is approved (e.g., after the 30-day replacement period has lapsed), the refund amount will be credited to your user account balance for future purchases on the platform. Any service charge applied by the payment method used during the original transaction will be deducted from the refund amount.
7. General Guidelines for Returns, Refunds, and Replacements
- Eligibility for Refunds: Refunds are only available for specific cases, such as the inability to provide a replacement within 30 days for a product that carries a warranty.
- Replacement Requests: Customers must provide proof of purchase and clear evidence of the issue (e.g., screenshots, error codes). Requests must be made during the product’s valid warranty period.
- Refund Timeframe: Once approved, refunds will be processed within 1-3 business days and credited to your Fundegnp account balance.
- Communication: All communications regarding refunds, returns, or replacements should be directed to our support team through the contact information provided on our website.
8. Important Considerations
- Read Product Descriptions Carefully: Customers must review all product descriptions and terms listed on the product details page before making a purchase.
- Valid for Limited Period: Refunds or replacements cannot be requested after the product’s limited validity period has expired.
- Usage Terms: Customers should familiarize themselves with the terms and conditions defined by the original service provider, as these may affect the service’s usability.
Conclusion
At Fundegnp, we strive to ensure a seamless and positive shopping experience. Given the nature of digital products, there are certain limitations to refunds and returns. We strongly recommend that customers carefully review product descriptions, terms of use, and any warranty details before purchasing.
For any further questions or concerns, please reach out to our support team. We are here to assist you!
