Refund and Returns Policy -

Refund, Return, and Replacement Policy for Fundegnp.com

At Fundegnp, we prioritize customer satisfaction by offering a transparent refund, return, and replacement policy. This policy outlines the terms and conditions related to refunds, returns, and replacements for the digital products and services available on our platform, including game top-ups, gift cards, streaming subscriptions, software, utilities, and more. We strongly encourage our customers to thoroughly review product details before making a purchase, as some categories are non-refundable or have specific conditions for replacement.

Please read this policy carefully to understand your rights and responsibilities as a customer of Fundegnp.

1. Non-Refundable Categories

1.1 Games Top-Up, Gift Cards, Utilities, Design, and Software

All purchases under the categories of Games Top-Up, Gift Cards, Utilities, Design, and Software are non-refundable. Once a purchase has been made and the product delivered, refunds are not possible. Customers are advised to carefully review the product details and descriptions provided on the product page before completing the purchase. Any replacement or support for these products will be provided as per the terms listed on the specific product’s details page.

Games Top-Up: For services like game top-ups (e.g., EA Sports FC Points, eFootball top-ups), the product is directly delivered and used, making refunds impractical.
Gift Cards: Gift cards are prepaid items that, once purchased, are immediately redeemable and therefore non-refundable.
Utilities, Design, and Software: These categories include software and digital tools that, once delivered, cannot be reclaimed or canceled, hence refunds are not offered.

Make sure to review the details thoroughly and ensure the product meets your needs before purchasing.

2. No Refund for Wrong Orders

It is the customer’s responsibility to place the correct order. Fundegnp does not offer refunds for incorrect orders placed by the customer. We highly recommend that before finalizing any purchase, customers carefully verify all the details, including product type, specifications, and terms.

If you mistakenly purchase a wrong product, we encourage you to contact our support team. While we cannot offer a refund, we may explore possible solutions like providing guidance on how to use the product or upgrading it if applicable (subject to terms).

3. Replacement Policy

3.1 Products with Replacement Warranty

Some products available on Fundegnp come with a replacement warranty, which will be clearly stated on the specific product page. The replacement warranty is valid until the product’s stated expiration or validity period. During this period, customers are entitled to request a replacement if there is a valid issue with the product (e.g., a technical problem or an invalid code).

For products with replacement warranties, please ensure that you have read the terms and conditions mentioned on the product page before purchase, as the warranty is strictly defined by these terms.

3.2 Replacement Availability and Timeframe

The timeframe for replacements is subject to product availability and can range from 1 to 30 days. While we strive to process replacements as quickly as possible, some situations may require additional time due to factors such as product restocking or vendor delays.

If we are unable to provide a replacement within 30 days of your request, you are eligible to request a refund. The refund amount will be calculated by subtracting the days the customer has already used the product from the total amount paid, effectively prorating the refund.

4. Non-Refundable Streaming Services

The Streaming category includes services like Netflix, Spotify, Amazon Prime Video, SonyLiv, Zee5, Ullu, Hotstar, YouTube Premium, and similar digital streaming services. All purchases for streaming services are strictly non-refundable.

Once a streaming service subscription is activated, we cannot offer refunds or cancellations. Streaming products are often tied to accounts or access codes, which cannot be reclaimed or canceled once provided. Therefore, refunds will not be offered for any reason, including but not limited to dissatisfaction with the content or service.

5. Changes from Original Providers

At Fundegnp, we provide our services by purchasing products, subscriptions, and digital goods from the original sources and offering them to our customers at competitive prices. However, in the case of any changes made by the original service provider (e.g., Netflix, Prime Video, Spotify, etc.), Fundegnp will not be held liable for any refunds or replacements. This includes:

Changes to content or availability by the original streaming provider.
Price increases, policy changes, or termination of services by the original provider.
Changes to the terms of use or accessibility of services due to geographic restrictions, VPN requirements, or platform changes.

Customers are encouraged to stay informed about any terms or changes made by the original service providers, as Fundegnp cannot intervene in these situations once a service has been purchased and delivered.

6. Refunds Processed to Fundegnp Wallet

In cases where a refund is approved (for example, after the 30-day replacement period has lapsed without a replacement), the refund amount will be credited to your Fundegnp.com wallet account. This wallet balance can be used for future purchases on our platform. Refunds will not be issued directly to credit/debit cards, bank accounts, or other payment methods.

Wallet refunds provide flexibility for customers, enabling them to use the refund balance for any product or service available on Fundegnp, including future top-ups, subscriptions, or digital goods.

7. General Guidelines for Returns, Refunds, and Replacements

Eligibility for Refunds: Refunds are only available for specific cases, such as the inability to provide a replacement within 30 days or when a replacement is not available for a product that carries a warranty.
Replacement Requests: To request a replacement, customers must provide proof of purchase and clear evidence of the issue (e.g., screenshots, error codes, etc.). Replacement requests must be made during the product’s valid warranty period.
Refund Timeframe: Once approved, refunds will be processed within 7-10 business days and credited to your Fundegnp wallet.
Communication: All communications regarding refunds, returns, or replacements should be directed to our support team through the contact information provided on our website. We are available to assist you and will respond to inquiries as quickly as possible.

8. Important Considerations

Read Product Descriptions Carefully: Customers must review all product descriptions and terms listed on the product details page before making a purchase. Fundegnp cannot be held responsible for any misunderstandings or incorrect expectations.
Valid for Limited Period: Some products have limited validity periods (e.g., 1 month, 3 months, or 1 year). Refunds or replacements cannot be requested after the product’s validity has expired.
Usage Terms: Many digital products are subject to terms and conditions defined by the original service provider. Customers should familiarize themselves with these terms, as they may affect the service’s usability.

9. Conclusion

At Fundegnp, we strive to ensure a seamless and positive shopping experience for our customers. However, given the nature of digital products and services, there are certain limitations to refunds and returns. We strongly recommend that customers carefully review product descriptions, terms of use, and any warranty details before purchasing.

For any further questions or concerns about our refund, return, and replacement policy, please reach out to our support team. We are here to assist you in ensuring a smooth experience with Fundegnp.